Returns & Exchanges

At STALEKS, we stand by the professional quality of our beauty tools and offer a 30-day return window for unused items in their original packaging. Due to hygiene and safety standards, instruments that have been used or sterilized cannot be accepted for return.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unused tools in their original retail packaging, ensuring all protective caps and documentation are included to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the package back to our quality control facility for inspection.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the tools are in mint condition, your refund or exchange will be processed within 5-7 business days to your original payment method.